POLICIES & PROCEDURES

Planting Guarantee

Which plants are guaranteed?

100% Plant Guarantee on trees, shrubs and evergreens for 1 year from the date of purchase, with original cash register receipt.

100% Houseplant Guarantee on all houseplants for 30 days from date of purchase, with original cash register receipt.

Upgrade to the 2 Year Guarantee purchase and use Garden Gallery Plant Starter

What will Lakeside Garden Gallery do?

If your plant dies during the guaranteed period, we will issue a credit note for the full amount paid.

The plant’s original cash register receipt and the dead plant must be presented to honour the guarantee.

The plant and plant starter cash register receipt and dead plant must be presented to honour the 2 Year Guarantee. The plant starter must be purchased at the same time as the plant purchase in order to qualify for the 2 Year Guarantee.

Are Perennials and Roses guaranteed?

YES – If either fails to grow during the season of purchase, we will issue a credit note for the full amount paid. (Roses and perennials are not guaranteed over winter).

Limitations

Annuals, vegetable plants, potted flowers, orchids and bonsai are not guaranteed. Nursery stock planted in above ground containers are not guaranteed.

This guarantee does not apply if the death of the plant is attributed to an incurable disease or a pest that cannot be controlled by pesticides that are available to the public.

This guarantee does not apply when damage to the plant was caused by the act of a person, animal or vandalism.

Guarantee is null and void if plants are not planted within 7 days of leaving store premises.

This planting guarantee is valid for the first time plant failure. There is no further implied guarantee.

Save Your Lakeside Garden Gallery Receipt!